Frequently Asked Questions (FAQ)

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location but generally take 5–10 business days.

Do you offer tracking?

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Do you ship internationally?

We ship internationally to most countries. Some restrictions may apply — please contact us to confirm if we ship to your location.

Orders & Returns

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has shipped, we're unable to cancel it.

What is your return policy?

We accept returns within 15 days of delivery for unused items in their original condition. Please note that custom-made, perishable, and hygiene-sensitive items are non-returnable. Please reach out to us to initiate a return.

What if my item arrives damaged?

We're so sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage and we'll make it right.

Products

Are your products as shown in the photos?

We do our best to represent our products accurately. Colors may vary slightly due to screen settings.

How do I know which size or product is right for me?

Each product page includes detailed descriptions and sizing guides where applicable. Still unsure? Feel free to contact us!

Contact Us

How can I reach you?

You can contact us through our Contact page and we'll get back to you within 1–2 business days.